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A real team, in Kigali, answering your messages.

Evaluating Iwange for your shop, onboarding a new cashier, or stuck on a sync error at 21:47 on a Saturday — pick the channel that fits your moment. We answer all of them.

Mon–Sat · 09:00–19:00 CATEn · RwAvg reply < 1 hour
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Tell us about your shop.

The more we know up front, the faster we can answer with something useful. One real human reads every message.

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Be specific — vague messages get vague answers.

We'll reply from support@iwange.com. Usually within an hour during business hours.

Before you write

The things people usually ask first.

Trial

Do you offer a free trial?

Yes — 14 days free to try the full product, no card required. After that it’s 20,000 FRW per month on the Shop plan. Cancel any time from inside the app.

Onboarding

How long does it take to set up?

About three minutes to your first sale. Add your shop name, your top 10 items, and you can start ringing up customers. Bulk import is one click away when you're ready.

Support

What if I get stuck on a Saturday night?

Message us on WhatsApp — we genuinely answer in under 10 minutes during business hours and within the hour on evenings and weekends.

Cancellation

Is there a contract or commitment?

No contract, no commitment. Pay monthly, cancel from your settings any time. Your data stays exportable as long as you want it.

Or just start. You can ask questions later.

14 days free to try the full product, no card required. Three minutes to set up. After that it’s 20,000 FRW per month — cancel any time from inside the app.

Or message us first